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Entries Tagged 'Customer Service'

Why You Need Comments

Aug 20, 2009 by Adam Knight

You’ve put together a brilliant blog post illustrating your company’s newest product, or an upcoming event guaranteed to make your business the talk of the town. The post goes live, and then a couple of hours later you check back and notice a comment sitting at the bottom. Expecting lavish praise, you find instead someone claiming your company cheated them, did a poor job, or (worse yet), fired them for no reason. This isn’t a nightmare, it’s an opportunity.


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