Have peace of mind with a remote team. 

Whether you are looking to add additional resources or plan to scale your operations, we are here to help.

Our SitePro Remote Operations Center (ROC) team provides 24/7 remote operations support subscription service, with highly trained personnel continuously monitoring, evaluating, and adjusting customer assets from a centralized control room. 

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Experienced personnel working with you. 

ROC operates in a control room located at the SitePro corporate office and works closely with remotely located field operators for fast response time.

 

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Focus on growth, we'll handle the rest.

Have confidence in our automation experts to carry your operational guidelines to keep things running smoothly as you grow your business.

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ROC

We provide support where you need it most. Our dedicated operations center is staffed by personnel responsible for remotely monitoring and controlling your sites 24/7. Receive alarm support and mitigation through a single support point-of-contact. 

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ROC Ticketing

Your field ticket reconciliation is handled by us. We pick up the task of identifying missing, redundant, or incorrect information to provide you with accurate data. You will be provided reports for faster-invoicing processes and pre-filled regulatory reports. 

Escalation framework 

We have created a process that creates transparency, quick response time, and clear communication. 

Appropriate documentation, support, and escalation processes are provided by the services of SitePro ROC as dictated by the customer and in accordance with their standards. 

 

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Find the right plan for you.

View the right subscription plan for you. Let's talk about how we can start supporting you and your team. 

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Receive the great benefits of remote support.  

 


  • Access to 24/7/365 E-mail & Toll-Free Phone Support
  • Monitored SiteControl Updates
  • Real-time Automation/Electrician Dispatch Updates
  • First Response & Follow-up- Office Hours
  • Alarm Consulting

Plus

Add on enhanced alarm abilities. 


  • Access to 24/7/365 E-mail & Toll-Free Phone Support
  • Monitored SiteControl Updates
  • Real-time Automation/Electrician Dispatch Updates
  • First Response & Follow-up- Office Hours
  • Alarm Consulting
  • Alarm Mitigation & Resolution

Professional

Subscribe to all SitePro ROC managed services offering. 


  • Access to 24/7/365 E-mail & Toll-Free Phone Support
  • Monitored SiteControl Updates
  • Real-time Automation/Electrician Dispatch Updates
  • First Response & Follow-up- Office Hours
  • Alarm Consulting
  • Alarm Mitigation & Resolution
  • SiteWatch Monitoring
  • Wellness Checks
  • Access to SitePro Tier 2 & 3 personnel as needed
  • Customized Operational Reports
  • Ad Hoc Reporting & Analytics

Proven benefits

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Quick Turn-Around Time  

Reliable support team addressing operational requests.

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Access Reports

Daily reporting for operations management offers quick reference analysis of monitored sites. 

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Experienced Technicians

Dispatching of on-site technicians to address issues following escalation guidelines in a timely manner.

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Track Service Requests

Inquiry logs & service request tracking ensuring best-in-class service.

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Keep your Assets Safe

Using SiteWatch, camera monitoring & site security gives you the confidence your assets are safe. 

 

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SOC Certified

Your data is important. We meet SOC I Type I standards based on AICPA Statement of Standards for Attestation Engagements (SSAE).

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Ticketing Support

Ensure your ticketing reconciliation is properly done and on time to meet deadlines. Receive the data you need for your reporting needs. 

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Your Operations Run your Way

We coordinate with your operators to define operational functions. SitePro ROC receives operational authority and accountability for daily operations.

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Regulatory Reporting

We will take care of generating your regulatory reporting. SitePro currently supports the following states: ND, OH, OK, PA, TX, & WY.

Don't just take our word for it.

"It has been a pleasure working with SitePro over the past year. They have done a great job handling the SWD transactions for our client in Texas. Working with the Team at Site Pro has been seamless. Specifically, Nancy Myers, is quick to respond to any questions or corrections that need to be made. All forms are filed on time and accurately. We appreciate the prompt attention and professionalism. Thank you SitePro for making my job easier!"

Let's do this together.

Schedule a demo today!

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